Questions

Where does the Mademoiselle Curvy store come from?

Mademoiselle Curvy is the initiative of a Quebec entrepreneur, Valérie Guillemette. You will also see it on videos and social platforms and networks of the store, whether on Facebook, Tiktok and Instagram!  Desiring to offer a nice selection of clothing for women size more in Canada, she embarked on this beautiful project during the Pandemic of COVID-19. First online, she opened the first store with a gable on the street in Beauharnois in Quebec on October 1, 2021. On June 12, 2023, Mademoiselle Curvy moved to a larger room in Terrebonne in order to offer a wider selection of products .

What is your return policy?

To read the return policy, please refer to this link: Our return policy - Mademoiselle Curvy

How to use a credit note on the website following a return?

Now, the credits for online order returns are directly in your customer account. Please Connect to your account on our website and look in your profile To know the available balance
To apply the credit to an online order, follow these steps:
1. Add the desired items to your basket on the website.
2. Choose "Proceed with the" and not the payment method via Shop Pay, Paypal or Gpay as demonstrated below:
3. Check then '' Apply my store credit '' in the payment page (just below the payment methods offered)

Do you sell gift cards?

Absolutely! You will find them in the '' gift card '' section on the website and we also offer them in store.

How to follow my order?

When your order is processed, you will receive a monitoring number by email. You just have to go to the transporter's website used (ICS Courier, Fedex, Purolator, UPS, etc.) in order to follow up on shipment.

Where do the products come from?

The products come at 95% from Los Angeles and New York. 

Is Mademoiselle Curvy a store chain?

Mademoiselle Curvy is the initiative of a Quebec entrepreneur. There is a physical store and an online store.

Can I shop in the store?

Absolutely! Here is our address:

ADDRESS:

600 boul. of Lords, Terrebonne, Quebec, J6W 1T4
450-961-3334
serviceclient@mademoisellecurvy.com

Are you shipping everywhere in Canada?

Absolutely! Mademoiselle Curvy ships her products all over Canada.

How can I make a return?

To make a comeback, please refer to this link: https://www.mademoisellecurvy.com/pages/effecture-un-retour-via-le-portail

How can I communicate with customer service?

To discuss with our team, please send an email to serviceclient@mademoisellecurvy.com or call us at 450-961-3334.